Services

Hardware issues can be extremely frustrating and not to mention the loss of time and potential revenue. We make it simple with our ScanServ Maintenance Options. Our specialist hardware and software support services allow you to resolve these issues with one call to our service hub. Our tried and tested support infrastructure offers you the best support and maintenance for your business critical equipment. We offer time and materials repairs, both on-site at your premises, or at one of our national service hubs.

For clients who simply cannot afford for their scanning solution to be offline and require “zero downtime”, our high availability maintenance services are a must. Our Maintenance agreements offer our clients guaranteed response times, guaranteed repair times, guaranteed spare parts availability and a guaranteed replacement unit should your unit not be repairable. Our high availability services are designed for business critical scanning solutions to ensure your scanning solution runs flawlessly.

What our Maintenance Agreements offer you.

• Unlimited reactive service calls.
• Guaranteed preventative maintenance service intervals.
• A once off, all inclusive maintenance charge, there are no hidden costs.
• The most competitive maintenance pricing with easy payment options.
• Manufacturer trained, authorised service engineers.
• Guaranteed response times from 2-Hours.
• Guaranteed spare parts availability.
• Guaranteed repair times from 4-Hours.
• Guaranteed replacement unit should your unit not be repairable.
• Maintenance reports with status updates.
• Guaranteed customer satisfaction.

When you purchase a new scanner with a maintenance agreement from ScanServ, we not only provide the scanner, we provide the delivery, the installation and full scanner operator training at no additional charge ensuring that your scanner works flawlessly from the moment you take delivery.